Effective date: July 3, 2026
Pneuma Counseling, LLC (“Pneuma Counseling,” “we,” “us”) provides counseling and neurofeedback services from our office in Mandeville, Louisiana, and operates the website pneumacounseling.com. This policy explains what information we collect through this website, how we use it, and the choices you have.
Information We Collect
When you contact us through our website forms or chat widget, we collect the information you choose to share, such as your name, phone number, email address, and your questions or reason for reaching out. Like most websites, we also collect limited technical information automatically through cookies and analytics tools (such as pages visited, browser type, and general location) to understand how our site is used and to measure our advertising.
How We Use Your Information
We use the information you provide to respond to your inquiry, schedule appointments, send you information you request, and communicate with you about our services. We do not sell your personal information to anyone.
Text Messaging (SMS)
If you provide your mobile number through our website chat widget or otherwise opt in, you consent to receive informational and customer-care text messages from Pneuma Counseling, LLC (for example, replies to your inquiry, appointment reminders, and follow-ups). Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase. You can opt out at any time by replying STOP, or reply HELP for help.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third party.
Health Information
This website is not intended for the exchange of medical records. Clinical and treatment information for our clients is maintained separately and protected in accordance with applicable law, including HIPAA. Please do not use our website forms for emergencies — if you are experiencing a mental health emergency, call or text 988 (Suicide & Crisis Lifeline) or dial 911.
Cookies and Analytics
We use tools such as Google Tag Manager, Google Analytics, and the Meta (Facebook) pixel to understand website traffic and measure advertising. These tools may set cookies in your browser. You can control cookies through your browser settings, and you can opt out of personalized advertising through the ad settings offered by Google and Meta.
How We Share Information
We share information only with service providers that help us operate our website and communications (for example, our website host and our customer-relationship platform), and only so they can perform those services for us. We may also disclose information when required by law. We never sell or rent your personal information.
Data Security and Retention
We take reasonable administrative and technical measures to protect the information you send us, and we keep it only as long as needed for the purposes described above or as required by law.
Children
Our website is not directed to children under 13, and we do not knowingly collect personal information from them online. Counseling services for minors are arranged by a parent or legal guardian.
Your Choices
You may ask us to access, correct, or delete the personal information you submitted through this website by contacting us using the details below. You can opt out of texts by replying STOP and out of emails using the unsubscribe link in any message.
Contact Us
Pneuma Counseling, LLC
Office: 102 Fontainbleau Dr, Suite D-2, Mandeville, LA 70471
Mailing/registered address: 216 Antioch Pike, Nashville, TN 37211
Phone: (985) 200-8898
Email: sarah@pneumacounseling.com
We may update this policy from time to time; the effective date above reflects the latest revision.